Non-selectable orders are orders which have not been properly completed. Incomplete orders might include validly incomplete orders, for example, a delivery that has not yet been shipped, or they might include problem orders such as the following.
The order was not properly completed. The SHIPPED DATE was not set or the order was not taken off HOLD. Or the packing slip was misplaced between the yard or warehouse and the accounting department.
Order was placed on HOLD for some reason and then forgotten.
The order is a CASH type order for which the invoice was not printed but is otherwise complete and paid.
The Non-Selectable Orders Report should be printed at least once per week, or as often as daily if your sales volume warrants. See 31617 - NON-SELECTABLE ORDERS REPORT. Valid orders should be completed and invalid orders cancelled.
REASONS & SOLUTIONS FOR INCOMPLETIONS
Reasons why an order might be incomplete and procedures to process follow.
ORDER BEING PROCESSED
This indicates that the order is either being processed on another terminal or was exited incorrectly (eg power failure).
SOLUTION
Determine if the order is being processed on the terminal indicated under the TRM/REG column. If not being processed, modify the order and enter "RESET" at the ORDER MAIN OPTIONS prompt of the header screen. See 31555 - SALES ORDER ENTRY, ORDER MODIFICATIONS. Only do this if you are sure no one else is processing the order or you may corrupt the order.
ORDER HAS BEEN PLACED ON 'HOLD'
An order is not complete if it has been placed on hold. Orders can be placed on hold manually or in certain cases the program places orders on hold automatically.
SOLUTION
Attempt to take the order off hold. See 31555 - SALES ORDER ENTRY, ORDER MODIFICATIONS. The order will either be taken off hold or else the program will indicate why it cannot be taken off hold.
ORDER IS AN ESTIMATE
Estimates are not updated through the order register and update program, although an order that is converted from an estimate is updated.
SOLUTION
Either ignore the estimate, cancel or purge it through the quotation report/purge program. See 31621 - QUOTATION REPORT/PURGE.
SALES/CHARGE INVOICE HAS NOT BEEN PRINTED
For cash type orders, the order is not complete if the invoice has not been printed. Typically on-account type orders do not have to be printed to be complete, although your system can be configured to print them on the non-selectable orders report also.
SOLUTION
Print the order. See 31562 - SALES ORDER ENTRY, DOCUMENT PRINTING.
CHARGE INVOICE HAS NOT BEEN VALIDATED AT TILL
If your system is configured accordingly, then the on-account type order must be validated through the cash till sales entry program.
SOLUTION
Validate the order by entering the order number or scanning the order at the SALES SLIP# OPTIONS prompt. See 31542 - CASH TILL SALES ENTRY, SALE/REFUND CREATE/ACCESS: Scan/Enter invoice.
SHIPPED DATE HAS NOT BEEN SET
An order is not complete if the shipped date is not set. The shipped date can not be set for deliveries or if your system is configured so that setting the shipped date is one of the final steps for completion.
SOLUTION
Set the SHIPPED DATE. See 31557 - SALES ORDER ENTRY, HEADER MODIFICATIONS: Quick Ship. The order's shipped date will either be set or the program will indicate why it cannot be set.
ORDER HAS NOT BEEN DELIVERED
An order is not complete if it is a delivery and the shipped date has not been set.
SOLUTION
See SHIPPED DATE HAS NOT BEEN SET.
SALES INVOICE HAS NOT BEEN PAID IN FULL
A cash type order is not complete if it has not been paid in full.
SOLUTION
Follow up on the status of the order. If you want to cancel the order you will first have to do a refund against the order to get the amount paid equal to the total.