IdealWare Online Users Manual

AR4-05 A/R MAINTENANCE
25652 Customer Notes

 

PURPOSE

 

The notes utility program is used for entry of customer specific notes. This program is also discussed in 25651 CUSTOMER MASTER MAINTENANCE. There are three types of customer notes:

  • High Priority Notes
  • Medium Priority Notes
  • Low Priority Notes    

Customer notes can be used simply to maintain extra customer information. However, with proper system configuration they can also be automatically displayed during sales order entry to ensure that your salespeople are made aware of relevant customer information at the point of sale. Your system can be setup to simply warn your salespeople that notes for this customer exist. They can then press the inquiry key to display the notes. Or your system can be configured so that high priority notes are automatically displayed to your salespeople whenever a  sale is initiated. See your Ideal consultant for more details on this feature.

 

There are two parts to customer notes maintenance: (1) the summary screen, and (2) the detail screen. The summary screen is the first screen that is displayed when accessing customer notes. This screen displays a summary of the notes that exist for the customer. The detail screen is where the actual maintenance of notes is accomplished. On this screen a summary description of the note as well as paragraphs of text can be entered or displayed.

 


PROCEDURE

 

The notes utility is used throughout the system. Wherever used the screen headers will reference the maintenance or inquiry program from which the notes utility was opened. In the following description, a generic header is used. In addition, some prompts may also reference the program that opened the notes utility and may appear slightly different.

 

 

 

NOTES SUMMARY SCREEN DISPLAY

┌────────────────────────────────────────────────────────────────────────────────┐
│ 07/03/07                 ***** NOTES SUMMARY *****                    14:19:58 â”‚
│ â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€ â”‚
│  ACCESS CODE: GARLI          GARIBALDI LIMITED                                 │
│ â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€ â”‚
│   PRIORITY DATE   SEQ DESCRIPTION                                              â”‚
│ â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€ â”‚
│ **** END OF FILE ****                                                          â”‚
│                                                                                â”‚
│                                                                                â”‚
│                                                                                â”‚
│                                                                                â”‚
│ â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€â”€ â”‚
│ ** ENTER LINE NUMBER OF NOTES TO DISPLAY; F4 TO EXIT; F9 TO CLEAR NOTES: _     â”‚
│   F1 FOR LINE MODE; PG-UP; PG-DN; (A)DD NOTES; (Q)ICK ADD; (C)OPY NOTES.       â”‚
│                                                                                â”‚
└────────────────────────────────────────────────────────────────────────────────┘
** ENTER LINE NUMBER OF NOTES TO DISPLAY; F4 TO EXIT; F9 TO CLEAR NOTES:
   F1 FOR LINE MODE; PG-UP; PG-DN; (A)DD NOTES; (Q)ICK ADD; (C)OPY NOTES.

 

Enter line number of note to display details of that note.

 

See MODIFY OR DELETE A NOTE.

 

 

[F1] to toggle between line mode and page mode.

 

[F4] to exit and return to maintenance or inquiry screen.

 

[F9] to delete notes.

 

See MODIFY OR DELETE A NOTE.

 

 

"A" to add a note.

 

See ADD A NOTE.

 

 

"Q" to quick add a note.

 

See QUICK ADD A NOTE.

 

 

"C" to copy notes.

 

See COPY A NOTE.

 

 

[PG-UP] and [PG-DN] to move up or down through existing notes.

 


ADD A NOTE

 

To add a note select "A" at the notes summary screen.

 

NOTES DETAIL SCREEN DISPLAY

┌────────────────────────────────────────────────────────────────────────────────┐
│ 07/03/07                 ***** NOTES DETAILS *****                    HH:MI:SS â”‚
│ ------------------------------------------------------------------------------ â”‚
│  ACCESS CODER: GARBU         GARIBALDI LIMITED                                 â”‚
│  DATE:        MMDDYY                                                           â”‚
│  SEQUENCE:                                                                     â”‚
│  DESCRIPTION                                                                   â”‚
│ ------------------------------------------------------------------------------ â”‚
│                                                                                â”‚
│                                                                                â”‚
│                                                                                â”‚
│                                                                                â”‚
│ ------------------------------------------------------------------------------ â”‚
│ ENTER NOTE'S RELEVANT DATE, SELECT OPTION BELOW OR PRESS F2 TO SCAN:           â”‚
│ (CR='99/99/99'-LOW PRIORITY, F9=CURRENT DATE, F10='00/00/00'-HIGH PRIORITY).   â”‚
│                                                                                â”‚
└────────────────────────────────────────────────────────────────────────────────┘
ENTER NOTE'S RELEVANT DATE, SELECT OPTION BELOW OR PRESS F2 TO SCAN:
(CR='99/99/99'-LOW PRIORITY, F9=CURRENT DATE, F10='00/00/00'-HIGH PRIORITY).

 

Enter a relevant date.

 

If you enter a specific date for the note it will be given medium priority on the summary screen.

 

 

[Enter] to assign the date 99/99/99.

 

The note is given low priority.

 

 

[F2] to scan existing notes.

 

** PRESS F2 TO SCAN; F3 OR F4 TO RETURN TO SUMMARY SCREEN; PG-UP;PG-DN:

 

[F2] to scan existing notes one by one.

 

[F3] or [F4] to return to summary screen.

 

[PG-UP] or [PG-DN] to scan notes a page at a time.

 

[F9] to assign the current system date.

 

The note is given medium priority.

 

 

[F10] to assign the date 00/00/00.

 

The note is given high priority.

 

 

SEQUENCE

 

Enter a sequence code of 2 alpha/numeric characters.

 

The sequence code is used to distinguish notes of the same priority, ie to display three high priority notes each one would have a different sequence code.

 


DESCRIPTION

 

Enter a brief description for the supplier notes summary display screen.

 

You may enter up to 55 characters.

 

 

EDITING WINDOW

 

Enter the text of the note.

 

You may enter up to 999 lines of text in a note; text entry has automatic word wrap.

 

 

Special Editing Keys:

 

[HOME] to move cursor to the left margin of the current line.

 

[END] to move cursor to the right margin of the current line.

 

[INSERT] to toggle between INSERT and TYPEOVER modes.

 

[DELETE] to delete the character at cursor.

 

[BACKSPACE] to delete the character to the left of cursor.

 

[←] [→] [↑] [↓] to move cursor as indicated by selected arrow key.

 

[F2] to delete the current line.

 

[F6] to reformat text by removing extra spaces and hard returns.

 

[F4] to end text entry.

 

** OK TO UPDATE? (ENTER TO UPDATE; F2 TO MODIFY; F4 TO BYPASS):

 

[Enter] to accept edits and update note.

 

[F2] to re-enter editing mode.

 

[F4] to cancel note.

 

You are returned to a blank note detail entry screen where you can either compose another note or press [F4] to return to the notes summary screen display.

 

 

QUICK ADD A NOTE

 

To quick add a note select "Q" at the notes summary screen. If there are no existing notes the system takes you to the description line and automatically sets the note date to 99/99/99 (low priority) and the sequence to AG.

 

DESCRIPTION

 

Enter a description (up to 55 characters) for the note summary.

 

[F3] to re-enter the sequence code or date.

 

EDITING WINDOW

 

See ADD A NOTE.

 


When you select "Q" at the notes summary screen to quick add a note, if there are existing notes the system takes you to the detail screen of the last note in the file and displays the following prompt:

 

** PRESS F2 TO SCAN; F3 OR F4 TO RETURN TO SUMMARY SCREEN; PG-UP; PG-DN:
   ENTER 'M' TO MODIFY; 'D' TO DELETE.

 

[F2] to scan existing notes one by one.

 

[F3] or [F4] to return to summary screen.

 

"M" to make changes to the note.

 

You may use the existing note as a template for a new note, press [F3] to change either the date (priority) or sequence code so that the original note is not overwritten. See MODIFY OR DELETE A NOTE.

 

 

"D" to delete the note.

 

See MODIFY OR DELETE A NOTE.

 

 

 

MODIFY OR DELETE A NOTE

 

To modify or delete an existing note enter the line number of the note you wish modify or delete at the notes summary screen. The system takes you to the detail screen of that note and displays the following prompt:

 

** PRESS F2 TO SCAN; F3 OR F4 TO RETURN TO SUMMARY SCREEN; PG-UP; PG-DN:
   ENTER 'M' TO MODIFY; 'D' TO DELETE.

 

[F2] to scan existing notes one by one.

 

[F3] or [F4] to return to note summary screen.

 

"M" to modify the note.

 

You are taken to the description line of the note where you may enter a new description that will appear on the notes summary display.

 

 

[F3] to re-enter date (to change priority) and/or sequence code.

 

[Enter] to accept changes and advance to next field.

 

EDITING WINDOW

 

Edit the text of the note

 

You may enter up to 999 lines of text in a note; text entry has automatic word wrap.

 

 

For special editing keys see ADD A NOTE.

 

[F4] to end text editing.

 

** OK TO UPDATE? (ENTER TO UPDATE; F2 TO MODIFY; F4 TO BYPASS):

 

[Enter] to accept modifications and update the note.

 

[F2] to re-enter editing mode.

 

[F4] to cancel changes to the note.

 

You are returned to a blank note detail entry screen where you can either compose another note or press F4 to return to the notes summary screen display.

 

"D" to delete the note.

 

** OK TO DELETE? (Y/N):

 

"N" to not delete the note.

 

"Y" to delete the note.

 

You can not undelete the note.

 

 

You are returned to a blank note detail entry screen where you can either compose another note or press [F4] to return to the notes summary screen display.

 

 

COPY A NOTE

 

To copy a note select "C" at the notes summary screen. The target file can be a supplier, customer or product note, depending on where you accessed the notes utility.

 

** ENTER TARGET CODE TO COPY TO (CR FOR SAME):

 

Enter the code to which you wish to attach a copy of the note(s).

 

RECEIVING TARGET: XXXXXXXX
ENTER 'A' TO COPY ALL LINES OR PRESS ENTER TO COPY BY LINE:

 

"A" to copy all notes to the selected target file.

 

[Enter] to select specific notes to copy to target file.

 

Each note summary is displayed one at a time for selection.

 

 

COPY THIS NOTE? (CR=Y/N; F4 TO END):

 

"Y" to copy the note to target.

 

"N" to not copy the note.

 

Pressing [Enter] defaults to No.

 

 

[Enter] to copy note and also retain in the source file.

 


NOTES SUMMARY SCREEN

 

Example Customer Notes Summary display:

┌──────────────────────────────────────────────────────────────────────────────┐
│06/15/07              ***** CUSTOMER NOTES SUMMARY *****              14:17:02│
│──────────────────────────────────────────────────────────────────────────────│
│ CUSTOMER: MAGCED           MAGNIFICENT CEDAR INC.                            â”‚
│──────────────────────────────────────────────────────────────────────────────│
│  PRIORITY DATE   SEQ DESCRIPTION                                             â”‚
│──────────────────────────────────────────────────────────────────────────────│
│ 1  HIGH 00000000 01  JOB# ON INVOICES REQ'D. AUTH TO PURCH: GREG JONES       â”‚
│ 2  HIGH 00000000 02  MAKE SURE ORDER IS WILLOW PEAK NOT WILLOW- GROVE OR FOX │
│ 3  MED  06/15/07 01  SPOKE WITH JOAN RE A/R                                  â”‚
│**** END OF FILE ****                                                         â”‚
│                                                                              â”‚
│──────────────────────────────────────────────────────────────────────────────│
│** ENTER LINE NUMBER OF NOTES TO DISPLAY; F4 TO EXIT; F9 TO CLEAR NOTES: _    â”‚
│   PG-UP; PG-DN; (P)RINT; (A)DD NOTES; (Q)UICK ADD; (C)OPY NOTES.             â”‚
└──────────────────────────────────────────────────────────────────────────────┘

 

FIELDS

 

CUSTOMER

 

Displays the customer code and name.

 

PRIORITY

 

Displays the priority of the note. See detail screen for more information.

 

DATE

 

Displays the date of the note for medium priority notes. See detail screen for more information.

 

SEQ

 

Displays the sequence of the note.

 

For example, if there are multiple high priority notes they are differentiated with different sequence numbers. See detail screen for more information.

 

 

DESCRIPTION

 

Displays the summary description of the note. More note details can be displayed via the detail screen.

 

 

NOTES DETAIL SCREEN

 

Example Customer Notes Detail display:

┌──────────────────────────────────────────────────────────────────────────────┐
│06/15/07              ***** CUSTOMER NOTES DETAILS *****              14:33:48│
│──────────────────────────────────────────────────────────────────────────────│
│ CUSTOMER:    MAGCED           MAGNIFICENT CEDAR INC.                         â”‚
│ PRIORITY:    MED              DATE: 06/15/07                                 │
│ SEQUENCE:    01                                                              â”‚
│ DESCRIPTION  SPOKE WITH JOAN RE A/R                                          â”‚
│──────────────────────────────────────────────────────────────────────────────│
│- CAME TO RESOLUTION                                                          â”‚
│                                                                              â”‚
│                                                                              â”‚
│                                                                              â”‚
│──────────────────────────────────────────────────────────────────────────────│
│** PRESS F2 TO SCAN; F3 OR F4 TO RETURN TO SUMMARY SCREEN; PG-UP; PG-DN: _    â”‚
│   ENTER 'M' TO MODIFY; 'D' TO DELETE; 'P' TO PRINT.                          â”‚
└──────────────────────────────────────────────────────────────────────────────┘

 

FIELDS

 

CUSTOMER

Displays the customer code and name.

 

DATE

 

The date is used to indicate the priority of a note. A high priority note is dated "00/00/00"; a medium priority note is dated using an actual date; a low priority note is dated "99/99/99". Notes are displayed on the summary screen in high, medium, then low priority sequence. High priority notes can optionally be automatically displayed in the Sale Order Entry program when creating a sale.

 

ENTER NOTE'S RELEVANT DATE, SELECT OPTION BELOW OR PRESS F2 TO SCAN:
(CR='99/99/99'-LOW PRIORITY, F9=CURRENT DATE, F10='00/00/00'-HIGH PRIORITY).

 

[Enter] to create a low priority note.

 

ENTER the relevant date of the note.

 

This will create a medium priority note.

 

 

[F2] to display in detail all notes on file for the customer.

 

[F9] to specify the current date to create a medium priority note.

 

[F10] to create a high priority note.

 

SEQUENCE

 

Enter any alpha/numeric sequence for the note.

 

[Enter] for a null sequence.

 

For example, if there are multiple high priority notes you can differentiate them with different sequence numbers.

 

 

DESCRIPTION

 

Enter the summary description for the note.

 

This description is displayed on the summary screen.

 

 

NOTE DETAILS EDITING WINDOW

 

Enter the detail description lines of the note.

 

Any number of description lines can be entered per note. The entry makes use of word processing functionality as indicated above in ADD A NOTE.